Always on.
Always available.
Technical issues don't keep business hours. SPCS support is available around the clock — by phone, WhatsApp, or on-site anywhere in Kigali.
Call us now →Reach us directly
Response commitments
You'll know exactly
when to expect us.
Critical
System down / data at risk
< 1 hour
High
Major function impaired
< 3 hours
Medium
Performance degradation
< 8 hours
Low
Minor issues and requests
Next business day
Who it's for
Support included
with every engagement.
Managed IT clients
Full 24/7 coverage included in all SPCS managed IT service agreements.
Smart renovation clients
Post-installation support for all systems installed by SPCS, with priority response.
Consulting clients
Implementation support and advisory availability throughout and after every engagement.
Common questions
Things clients
typically ask.
What counts as a critical issue?
Complete system failure, data loss risk, security breach, or anything that stops your core operations entirely.
How do I reach support?
Call or WhatsApp +250 791 995 143 — our on-call team answers immediately. Email works for non-urgent issues.
Is support available on weekends and holidays?
Yes. 24/7 means exactly that — including weekends, public holidays, and any hour of the day.
Do you do on-site visits?
Yes. Remote resolution is attempted first for speed, but on-site visits are available across Kigali when the issue requires it.
Need help right now?
Don't wait. Call us directly or send a WhatsApp. We pick up.
Also from SPCS
One team across every stage of the technology lifecycle.
