24/7 Support
Technical issues don't keep business hours. SPCS support is available around the clock — by phone, WhatsApp, or on-site anywhere in Kigali.
Call us now →Reach us directly
Response commitments
Critical
System down / data at risk
< 1 hour
High
Major function impaired
< 3 hours
Medium
Performance degradation
< 8 hours
Low
Minor issues and requests
Next business day
Who it's for
Full 24/7 coverage included in all SPCS managed IT service agreements.
Post-installation support for all systems installed by SPCS, with priority response.
Implementation support and advisory availability throughout and after every engagement.
Common questions
Complete system failure, data loss risk, security breach, or anything that stops your core operations entirely.
Call +250 791 995 143 for fastest response, or WhatsApp the same number. Email works for non-urgent issues. Critical calls go to a dedicated on-call line.
Yes. 24/7 means exactly that — including weekends, public holidays, and any hour of the day.
Yes. Remote resolution is attempted first for speed, but on-site visits are available across Kigali when the issue requires it.
Don't wait. Call us directly or send a WhatsApp. We pick up.
Also from SPCS
One team across every stage of the technology lifecycle.